customer support

It’s in our DNA

Superior support

Strategic Imperatives’ customer-centric approach ensures unrivalled support. Our comprehensive and fully attentive service helps even the most demanding and ambitious telcos to focus on the future with full confidence in our expertise.


All customer queries teach us something new, so we welcome them. They give us the insight to keep leading the way, so we see support more as a collaborative process than a reactive one.

While we’re super-responsive when it matters, we also maintain regular contact so we can better understand

customers’ experiences – and provide the support that will make their next steps bigger and bolder.

We believe in this approach so strongly that we see no need for long-term contracts. Our customers stick with us because they want to – not because they have to.

They have real care for their customers, and we have a great relationship with them. They’re just a good, friendly bunch of people to work with, who really know their stuff.
Neil Watson, Head of Service
Imperatives’ on-boarding team took full ownership of the migration and ensured a seamless roll out across our business.
Andrea Warburton, Senior Business Analyst
The support and speed of response from the Elevate team is impressive. From onboarding to day-to-day questions, they understand and address my queries promptly and competently.
Rory McEwan, CEO, Hoot Telecom

Contact support



    It’s in our DNA