All customer queries teach us something new, so we welcome them. They give us the insight to keep leading the way, so we see support more as a collaborative process than a reactive one.
While we’re super-responsive when it matters, we also maintain regular contact so we can better understand
customers’ experiences – and provide the support that will make their next steps bigger and bolder.
We believe in this approach so strongly that we see no need for long-term contracts. Our customers stick with us because they want to – not because they have to.
They have real care for their customers, and we have a great relationship with them. They’re just a good, friendly bunch of people to work with, who really know their stuff.
Imperatives’ on-boarding team took full ownership of the migration and ensured a seamless roll out across our business.
The support and speed of response from the Elevate team is impressive. From onboarding to day-to-day questions, they understand and address my queries promptly and competently.