Support Desk Analyst
We have a superb opportunity for an outstanding Billing Support Analyst to join our highly acclaimed Telecom Billing Service delivery team. The successful candidate will be part of a dynamic team supporting our customers and providing feedback on our product road map.
You will provide 1st line support to our customers, conducting a triage of incident and problem tickets to be escalated to the appropriate teams.
This is absolutely the right time to join an ambitious and expanding Software as a Service (SaaS) company that 
is changing the landscape of the billing market.
Duties and Responsibilities:
- Provide the highest level of customer service
- Prioritise and escalate issues promptly, and identify repeat issues
- Contribute to our ongoing process and service improvement initiatives
- Pro-actively identify problems and trends and propose solutions and recommendations to optimise systems performance and stability.
- Take ownership and responsibility of ad-hoc tasks or project work as required
Qualifications and Skills:
- Excellent customer service skills
- Good knowledge of Microsoft (or similar) application suite
- Excellent communication and inter-personal skills
- A good technical aptitude/ability
- Experience of the Telecoms industry and particularly in a billing role
- Basic knowledge of SQL would be an advantage.
This is an opportunity to join a forward-thinking, truly innovative, rapidly expanding and market leading company that truly values those who contribute to it its success. Our environment is friendly and informal with flexible working hours and a strong emphasis on providing a healthy work-life balance.
An excellent salary and a comprehensive benefits package are on offer for the right candidate.
Job Type: Full-time
