Support Desk Analyst

We have a superb opportunity for an outstanding Billing Support Analyst to join our highly acclaimed Telecom Billing Service delivery team. The successful candidate will be part of a dynamic team supporting our customers and providing feedback on our product road map.

You will provide 1st line support to our customers, conducting a triage of incident and problem tickets to be escalated to the appropriate teams.

This is absolutely the right time to join an ambitious and expanding Software as a Service (SaaS) company that 
is changing the landscape of the billing market.

Duties and Responsibilities:

  • Provide the highest level of customer service
  • Prioritise and escalate issues promptly, and identify repeat issues
  • Contribute to our ongoing process and service improvement initiatives
  • Pro-actively identify problems and trends and propose solutions and recommendations to optimise systems performance and stability.
  • Take ownership and responsibility of ad-hoc tasks or project work as required

Qualifications and Skills:

  • Excellent customer service skills
  • Good knowledge of Microsoft (or similar) application suite
  • Excellent communication and inter-personal skills
  • A good technical aptitude/ability
  • Experience of the Telecoms industry and particularly in a billing role
  • Basic knowledge of SQL would be an advantage.

This is an opportunity to join a forward-thinking, truly innovative, rapidly expanding and market leading company that truly values those who contribute to it its success. Our environment is friendly and informal with flexible working hours and a strong emphasis on providing a healthy work-life balance.

An excellent salary and a comprehensive benefits package are on offer for the right candidate.

Job Type: Full-time

Apply now