We have a superb opportunity for an outstanding Billing Support Analyst to join our highly acclaimed Telecom Billing Service delivery team. The successful candidate will be part of a dynamic team supporting our customers and providing feedback on our product road map.
You will provide 1st line support to our customers, conducting a triage of incident and problem tickets to be escalated to the appropriate teams.
This is absolutely the right time to join an ambitious and expanding Software as a Service (SaaS) company that is changing the landscape of the billing market.
Duties and Responsibilities:
• Provide the highest level of customer service
• Prioritise and escalate issues promptly, and identify repeat issues
• Contribute to our ongoing process and service improvement initiatives
• Pro-actively identify problems and trends and propose solutions and recommendations to optimise systems performance and stability.
• Take ownership and responsibility of ad-hoc tasks or project work as required
Qualifications and Skills:
• Excellent customer service skills
• Good knowledge of Microsoft (or similar) application suite
• Excellent communication and inter-personal skills
• A good technical aptitude/ability
• Experience of the Telecoms industry and particularly in a billing role
• Basic knowledge of SQL would be an advantage.
This is an opportunity to join a forward-thinking, truly innovative, rapidly expanding and market leading company that truly values those who contribute to it its success. Our environment is friendly and informal with flexible working hours and a strong emphasis on providing a healthy work-life balance.
An excellent salary and a comprehensive benefits package are on offer for the right candidate.
Job Type: Full-time
We have a superb opportunity for an outstanding DevOps Engineer to join our Service Delivery team. You will work with smart and fun people on exciting areas like high-availability services, fail over management, systems performance tuning, cloud infrastructure management and researching new technologies.
We are a successful, ambitious and dynamic organisation providing on-demand, innovative, carrier-grade solutions to many of the UK largest communications providers.
Maybe you are a veteran Linux admin with serious programming interests? Or you’re a programmer with a passion for low-level Linux problems? Knowledgeable, aware of thorough and obsessively efficient, you often cross the boundary between ‘development’ and ‘operations’. With a deep disdain for anything inefficient, slow or that requires manual intervention, you’d rather write a script to automate a task than perform something more than once.
Some of the skills we would like you to have are listed below, however, we are a forward looking and passionate company that value people and understand that a list of skills does not make a person so please apply if you can demonstrate passion for some of these skills rather than practical experience.
• Strong background in Linux/Unix Administration
• Experience with automation/configuration management (Puppet or Chef)
• Experience with AWS
• Strong experience with SQL and MySQL
• A working understanding of code and script (Python, Perl and/or Ruby)
• Experience with Continuous Integration using Jenkins
• Networks and Security
• Java experience and understanding of the JVM
This is an opportunity to join a forward-thinking, truly innovative, rapidly expanding and market-leading company that truly values those who contribute to it its success. Our environment is friendly and informal with flexible working hours and a strong emphasis on providing a healthy work life balance.
A superb career opportunity and an excellent salary are on offer for the right candidate.
Job Type: Full-time
We need smart, motivated problem-solvers to join us as we scale our team to build the next generation of SaaS products and services for the telecom industry. Our developers are talented, enthusiastic, and adaptable who are truly valued and empowered with the freedom to take control. We solve challenging problems in an agile way mainly using Java.
Our technology stack currently includes Java, Hibernate, Spring, Docker, MySQL, Elasticsearch, and ActiveMQ and our applications are deployed into the Amazon AWS cloud.
For this role, there is no long list of requirements and buzz words and we are flexible as to how much experience you have (but you must have some!). If you can demonstrate your passion for excellence, how well you will fit in with our team/technology stack, your interest in new technologies (particularly open source/Cloud/AWS) and of course your Java prowess then we certainly want to hear from you.
Our environment is friendly with flexible working hours. You will have the option to choose between a PC and a Mac, help yourself to the fruit & snacks bar and join the team on their regular Wednesday expedition to find the ultimate Thai curry.
This is an opportunity to join a forward-thinking, truly innovative, rapidly expanding and market-leading company that truly values those who contribute to it its success.
A superb career and an excellent salary are on offer for the right candidate.
Job Type: Full-time
We have a superb opportunity for an outstanding Data Analyst/billing migration & support executive with strong SQL skills to join our highly acclaimed Telecom Billing service delivery team. The successful candidate will be part of a dynamic team working on high impact projects with responsibilities including support, data conversion, migrations, analysing complex datasets using SQL and understanding, clarifying and interpreting complex billing rules.
Core responsibilities:
• Data conversion/migration from client’s legacy systems onto our platform
• Create, adapt & maintain SQL based reports
• 2nd line billing support for customers and other parts of the business
• Undertaking QA & feature validation function when required
Key skills for this role:
• Strong SQL knowledge, ability to read and write complex SQL queries
• Data conversion/migration experience
• Strong Excel skills
• Knowledge of scripting is useful (e.g. Perl, Python, Ruby, Bash)
• Knowledge of the telecom industry ideally telecom billing.
This is an opportunity to join a forward-thinking, truly innovative, rapidly expanding and market-leading company that truly values those who contribute to its success. Our environment is friendly and informal with flexible working hours and a strong emphasis on providing a healthy work-life balance.
A superb career opportunity and an excellent salary are on offer for the right candidate.
Job Type: Full-time
I’ve been with SI for almost 10 years and love it! The company provides a really good work / life balance, great perks, fantastic support and clear career progression.
Working at SI is great, everyone is friendly, the environment is buzzing and there is always an opportunity to try something different plus it’s a company that always rewards and acknowledges hard work.
Flexible working, no bureaucracy and a fantastic team to work with. Excited to be part of an ambitious company that is going places and making a real difference within the Telecoms industry.
