Underpinning its ambitious growth plan lies an entrepreneurial spirit and Kerv’s commitment to invest in the very best technologies to empower its people to do what they do best: create innovative solutions and transform business through technology and a market-leading customer experience strategy.
Fundamental to Kerv’s success has been the implementation of Strategic Imperatives’ industry leading billing platform, Elevate, to provide an agile and holistic monetisation capability that enables Kerv’s multi-practice activity. This empowers each of if its practices to innovate and scale seamlessly without limits.
Kerv has risen to become one of the fastest growing technology companies in the UK. Through acquisition and organic growth, Kerv now possesses an industry leading suite of integrated cloud and digital transformation services for mid-market, enterprise and public sector organisations.
By partnering with global technology leaders, Kerv tailors its solutions for customers in several industry verticals and in every case sets the industry benchmark for excellent customer experience and employee engagement.
As a fast-growing business, we needed a forward-thinking, cloud-based billing platform with an API-first approach. Elevate’s flexibility and scalability have been crucial, enabling us to seamlessly adapt, rapidly integrate new acquisitions and streamline our growth.
OVO’s legacy billing platform placed major limitations on their business; the reliance on manual processes and outdated technology was time-consuming, error-prone and expensive, leading to prohibitive lead times for rolling out new tariffs and promotions.
These limitations result in a disconnected view of their customers, behaviours and profitability, numerous billing complaints and the inability to respond quickly to ever-changing market dynamics.
Within ninety days, Elevate was managing and billing OVO’s new customers and the full customer base of 140,000 who were migrated in phases, without any issues.
SI have done a phenomenal job in supporting our requirements, integrating with our payment providers, and providing us with APIs to deliver full automation; we couldn’t have delivered this ambitious project without them.
The current AltNet landscape of a ‘patchwork quilt’ of networks, operated by different providers presented a major integration and automation challenge due to the ‘spaghetti’ matrix of point-to-point interfaces.
TalkTalk’s strong belief in this solution and partnership in the Fibre Café’s architecture has resulted in consuming a single standards-based interface into the UK AltNet fibre ecosystem, which has de-risked and streamlined its technical AltNet engagement strategy.
By partnering with Strategic Imperatives, TalkTalk benefited from a simpler, quicker and more cost-effective solution to onboarding new AltNets, enabling TalkTalk to focus on unlocking the combined potential of AltNet last mile provision with the scale and flexibility of the TalkTalk national network.
Plugging into the Fibre Café means the cost and timescales for onboarding an AltNet are significantly lower, our OSS stack is simpler and ongoing operation costs are lower. The decision to work with a particular AltNet is now a commercial opportunity rather than a technical challenge.
For Community Fibre, it was critical that the monetisation & billing capability of their next-generation BSS platform could seamlessly deliver its business, technology, and agility requirements.
– Rapidly growing customer base, manual processes
– Inability to roll out timely offers
– A need to rapidly scale
We worked closely with Community Fibre to create a comprehensive product catalogue, rationalise and document billing processes, standardise tariffs and align contract dates resulting in a smooth migration and seamless go-live.
It was critical for us to put in place the right billing solution and work with the right billing partner; both Strategic Imperatives and Elevate have exceeded our expectations. Elevate Billing is a differentiator for Community Fibre.
Entanet incumbent system had clear flexibility and stability issues, and its limited functionality was typical of many legacy setups. Users were spending hours processing data manually and creating statements, unsure that processes would complete accurately… or at all.
With the business continuing to expand, bill-runs were increasingly a ‘boiler room’ situation involving several staff over a day and a half, diverting time and resources unnecessarily. Entanet knew it was high time for change.
Strategic Imperatives migrated all of Entanet data securely and smoothly to its new Elevate platform. With Elevate, Entanet now manage all its billing data instantly, and create management reports automatically and with pinpoint accuracy. And crucially, bill and statement runs now take less than an hour.
Almost overnight, Elevate had enabled Entanet to provide a first-class customer experience effortlessly – and to re-allocate time and resources back to upholding a well-deserved reputation and growing their business further.
Our experience with Elevate is generations ahead of what we have used before. Adopting Elevate represents a strategic enhancement of our billing capability and strategy.
Zen was using a bespoke in-house system that required time-consuming manual processing and regular maintenance. It also became clear it wasn’t suitably scalable to support Zen’s growing Voice business.
Revenue assurance could be lacking, while gaps in processes meant some calls were simply disappearing – threatening security accreditations.
It was clear the existing platform was becoming more of a liability than an asset, and incompatible with the business’ long-term plans. And the replacement had to integrate seamlessly with other systems, including those for order management and CRM.
Elevate’s SaaS had immediate impact on Zen’s efficiency, with a pre-configured billing and reporting service up and running very quickly. The first live bill run was achievable within days, and took no time, highlighting Elevate’s capacity, accuracy, reliability and scalability.
Meanwhile, it passed Zen’s rigorous penetration and vulnerability testing with flying colours, and proved user friendly to the extent that hardly any training was required to master it. Plus, our two-factor authentication and top-level encryption ensures total security for Zen and its growing portfolio of discerning customers.
From a technology perspective Elevate stands head and shoulders above its competitors, but it’s the business benefits the implementation provides that really make a difference in our day to day activity.
The limitations of Calteq’s billing platform often meant that they were left flying blind. Identifying loss-making customers and ensuring propositions were profitable was a major challenge, whilst creating flexible packages and billing for modern digital services was often a time-consuming work around as Calteq had to sidestep the rigid capabilities of a billing platform designed for the legacy telecom era.
Calteq needed to deploy valuable resources to overcompensate for a system they knew was falling short, even underbilling customers for fear of overcharging them.
With the business continually evolving and expanding, the ability to quickly roll out new services, understand the lifetime value of their customers, and an on-demand view of margins and profitability became critical. To keep ahead of the competition, Calteq needed a next-level cloud native billing and monetisation platform that could empower its transformation, support its growth and restore its confidence in its ability to bill and monetise effectively.
A quick glance at Elevate’s modern interface highlights precisely how Calteq is performing in real-time, what customers have purchased, and which tariffs are available to them – a level of detail that was previously unattainable. The rich insight Elevate provides has earnt Elevate a prime place in Calteq’s marketing armoury, empowering it to launch highly targeted marketing campaigns.
And critically, as Calteq continues to develop new and innovative products, Elevate provides the confidence that it is billing accurately, the ability to roll out new propositions efficiently, and the opportunity to offer multi-layered digital services seamlessly.
With Strategic Imperatives we have found the right billing partner, and thanks to Elevate we’re confident that we now have a strategic billing platform that will seamlessly power our ambitious growth plans.
